Delivery Information

Dates quoted for delivery can only be estimated delivery dates and may be subject to change depending on the carrier network. This doesn't happen often, but it is possible. In these circumstances we cannot accept liability for any loss or damage (whether direct or indirect) for deliveries made out with the estimated date for delivery.

What about custom pieces and made to order furniture?
Larger pieces and furniture made to order (classified as special or non-standard goods) are dispatched as indicated in the product detail page. We will notify you by email when we receive your goods and give you an estimated delivery date. When your product has arrived, we will contact you by phone to agree a suitable delivery time.
How much does delivery cost and how long does it take?

To make it easy for you we have shown the delivery cost for each item under the relevant product on the product detail page. As all of our suppliers have varying costs, we thought this would be the easiest way.

For items delivered direct from our warehouse, delivery details are as follows;

STANDARD DELIVERY
Delivered within 3-5 working days
Delivered Monday – Friday, 8.30am - 6pm

Do I need to be in when the delivery arrives?
Yes, for smaller items it is always better if there is someone available to receive the goods and we can deliver to your home, place of work or anywhere that is convenient for you. Items are delivered by our fantastic couriers to the delivery address shown on the order, and they do need to get a signature when they leave the parcel with someone, so that they can update the tracking information and have a record of the delivery. If there is no one in, the courier will leave the package with a neighbour, take their signature and put a card through your door. If that is not possible, they will return the package to the local depot and contact you to rearrange delivery. If that fails, the package will be returned to our warehouse and we will contact you to rearrange delivery. For larger pieces of furniture or lighting, our couriers will contact you in advance to arrange a suitable time when you will be at home.

When do deliveries take place?
Deliveries can take place between 8.30am and 6.00pm Monday to Friday. As we partner professional couriers to deliver your goods in perfect condition, Amersham Designs does not schedule the delivery routes or rotas, and therefore, as a rule, we cannot advise on exact dates or times for deliveries. We can however do our best to work something out if your delivery is time critical. Remember that deliveries can be affected by Bank Holidays and Public Holidays – and, occasionally, the weather!