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Return Policy

  • Return Policy

In order to arrange a return contact us within 14 days of receiving your goods and we can confirm the next steps for you.

Our opening hours are;
Monday to Friday: 09.00 - 5.00
Phone: 01494 722112
Email: [email protected]

If you are not delighted with the products that you have chosen or if you need to return them for any reason, you can do so within 14 days of receipt. We will be more than happy to offer you an exchange or a refund provided that the products are returned complete, in perfect condition, unused and with the original packaging. Items must be returned within a 14 day period after your initial correspondence confirming your intentions to return said product.

This returns policy does not apply to non-standard, customised, made to order or special order products nor to wall coverings/wallpapers or cut by the meter fabric.

How do I return goods?

Under our returns policy please contact us within 14 days of receiving the goods by email to; [email protected] or call us on 01494 722112 to inform us of your intention to return. 

You will then be given a Returns Authorisation Number to write on the delivery note. Make sure you include this within the returns parcel for speedy processing on return to our UK warehouse so that your refund can be applied as soon as possible to your original method of payment. Amersham Designs will credit the price paid for the goods in full within 14 working days of receiving them.

Please then return the goods in perfect condition, unused and with the original packaging intact. It is important for your own security that you obtain proof of posting as, under our returns policy we cannot accept responsibility for goods that are lost or damaged in transit back to the warehouse, unless we are bringing them back.

The address for returns is:

Amersham Designs
Unit 4D,
Woodland Farm,
The Vale,

Our returns policy does not affect your legal and statutory consumer rights.

What about returning made to order, non-standard, customised or special order products?

Made to order, non-standard, customised or special order products (e.g furniture items, headboards, sofas, chairs in your own choice of fabric and size) or goods that have been confirmed to you as non-standard, customised or special order, cannot be covered by our returns Policy unless faulty.

Made to order items can not be returned and a refund can not be offered.This is because these pieces are made specially for you under your instruction and it is unlikely that we can sell them to another customer at full price, therefore the goods cannot be re-stocked.

Wallpaper, wall coverings and cut by the meter fabric can also not be returned and can not be refunded, this is because these items are ordered upon your request and are classed as special order items. We are unable to return such items to our suppliers unless faulty.

Can I return all other special order items?

All other Special order items (excluding wallpaper and fabrics) are ordered specially for you upon your request. These items do not fall under the standard returns policy, however you are able to return these goods for a refund, with a cancellation fee of 60% of the order price as well as 100% of all delivery costs incurred.

We want you to be delighted with your orders from Amersham Designs, so here's some advice from our team to consider:

Before you place your order, check the following:

  • Compatibility with all your other furnishings
  • Fitness for purpose
  • Your dimensions are correct and the product will fit where it is intended
  • The delivery address can receive the product - be sure of access, check dimensions, make sure it fits though all doorways, stairwells and any other access routes necessary.

By placing an order for a non-standard, customised or special order product with us, you are deemed to have considered all these factors and any others that might affect the order, and accept that your are entirely satisfied that it is the correct product for you. You will not be able to change the order once the item has been entered into production.

When you receive goods that require assembly, prior to installing, it is very important that you check the instructions and any parts listed to ensure that you have all the relevant parts and that you can fit the product in strict accordance with the manufacturers instructions. We cannot refund products that have been wrongly fitted or be responsible for any consequences of mis-fitting our products. We strongly recommend that you employ only qualified and experienced joiners and electricians to install our products.

If the product is found to be damaged or faulty then our standard returns policy in relation to damaged or faulty goods will apply.

What happens if my goods arrive damaged or faulty?

In the event that you receive your order in a faulty or damaged condition, [including customised products] please contact us within 48 hours by email at [email protected] or phone us on 01494 722112 and we will make the necessary arrangements to collect the damaged/faulty goods.

We will ask you to email a photograph of the damage and state the details of the damage as part of our quality assurance checks.

Please note it is critical that you keep all the original packaging and repack the item with care. Our courier will make the collection, and upon inspection at our warehouse, a refund, or replacement sent at our expense, will be arranged.